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Frequently Asked Questions

What are pick-up hours?

Summer Season (early June through early November): 2:30 pm to 7:30 pm

Winter CSA Season (Mid-November through February): 1 PM to 6:30 PM


Please do not come earlier than our designated hours. Our greeters need to close the Harvest House for the night, so please do not linger after closing.

What do I do when I get there?

Upon walking up to the Harvest House share room, members will sign-in. Once signed-in, members can look at our offerings for the week and choose their vegetables according to their share size. We will list out the amount of each vegetable members are allowed to take. Greeters, who are workshare members, facilitate pick-up, can explain how our system works and answer any questions, and share recipes and explain how to use some of the lesser known vegetables.

What if I forget to pick-up my share?

If you forget to pick up on your assigned day, you cannot just collect your share on another pick-up day. We have harvested for you, it is your responsibility to be there to pick it up, or send someone on your behalf. We donate produce to local food pantries several times each week, so any forgotten shares will be included in the weekly donations. If you know ahead of time and want to request a one-time switch of pickup day, please email CSA@pennypackfarm.org and we will see if we can accomodate you.

Can I switch my pickup day?

We can allow members ONE switch during the summer but only if you email us a few days ahead of time so we can harvest accordingly. If you're looking to switch a day for the rest of the summer, you will need approval. Email CSA@pennypackfarm.org for any questions. 

What if I go on vacation?

Most of our members have a friend or neighbor pick up their share. It is important that you plan ahead and, if possible, bring that person with you at least once for a pickup at the farm. This way you can show them the system:  where to sign in, how to weigh things out, where the U-Pick crops are, etc. Be sure they bring bags. Of course, our greeter will be happy to help them. If you know ahead of time that you will not be picking up that week, you can email CSA@pennypackfarm.org. If no one picks up your share, it will be included in our donation to food pantries.

If I am splitting a share, what are the rules?

Splitting a share is the responsibility of the members. Be sure to make arrangements with your share partner so that you can pick up the entire share at one time each week. You can meet your share partner at the farm  or you can alternate pick-up weeks with your share partner if that works better for you. Please be sure to follow the rules about unit limits. 

Are you closed for summer holidays?

Our veggies don't know that it is a holiday, so depending on the season's schedule, we may be open for pickup on a holiday. We can typically offer some flexibility if communicated in advance for that week.  

Are children welcome at the farm?

Of course! We love to introduce children to where their food is grown. Please do keep in mind that we are a working farm and have machines operating at the times of CSA pickup. You must keep your children with you at all times. Children are not permitted on tractors or any other farm equipment. A family-friendly area is our Edible Classroom.

How about pets?

Well-behaved, leashed dogs may be brought on the farm, but not in the harvest house, except if you have a service dog. If you walk on the farm with your dog, please stay on the path. You must pickup after your dog. No dogs are permitted inside of the harvest house or in the you-pick fields of the farm.


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